Support

It’s basic. It’s also difficult to get good, consistent support (or customer service) nowadays, and we know that. Whether you’re a startup, a growing company, or an established firm, our approach remains the same: we strive to maintain a level of service that is global, forward-thinking, and follows the industry’s best practices. With our managed support services, we streamline your computer systems and networks to be secure, efficient, and organized with implementation, management, and reporting all on our end.

This means better business management for you, with daily operations moving with speed and ease.

With managed support you get:

  • Proactive monitoring & resolution
  • Proper implementation of and access to new technologies
  • Experienced and certified professionals updating and maintaining your infrastructure and systems
  • Strategic planning for current and future IT requirements
  • Prevention and not just firefighting problems
  • Increased security & compliance
  • Less business risk
  • Enhanced productivity & efficiency
  • Better management of capital and operational expenses
  • Streamlined processes
  • Fewer disruptions, breaks, breaches, and downtime
  • More of time & resources to focus on your business’s core strategies and goals
  • A more competitive advantage

IT Audit & Recommendations

Our comprehensive ICT assessment will consist of a complete network and systems audit as well as a list of recommendations to enhance and streamline your ICT environment to be at par with international standards. Examining the inputs, outputs, and processes of your systems, our experienced engineers will provide detailed technical reports that will look into your LAN, WAN, system infrastructure, network & physical security, as well as basic software tools and programs.

Hardware Installation

While setting up IT equipment can be fairly simple and straightforward, this is not always the case. Installing parts of your hardware incorrectly can greatly damage your infrastructure and systems, slowing you down and ultimately causing your business operations to suffer. With our team, you’ll have both up and running in no time.

Software & Systems Implementation

While implementing a new software system can do wonders for your business, such as increasing productivity and growth as well as streamlining processes, the reverse is also true if you don’t do it right. Before implementing any new step or process, it is important to understand why it is needed, how it will make an impact on your business, and when it should be implemented. With our expertise, we can help you analyze, design, plan, test, and execute a software system that will consider your people and processes and fit your business seamlessly.

Onsite & Remote Support

Onsite Support

We provide onsite support on both a full-time and on-call basis, ensuring that you get the latest hardware and software solutions when you need them. Our full-time support is designed for clients who are running business critical applications and services and will need immediate diagnosis and solution implementation to ensure no serious financial or legal loss occurs or a decrease in workplace productivity and customer satisfaction. On-call support is for clients who don’t necessarily require an engineer onsite 8×5, but will still need technical assistance and guidance.

Remote Support

A cost-effective, practical solution for most businesses, remote support affords you the professional services of a network engineer, ensuring that your business stays on top of its crucial operations and tasks, all without breaking the bank.

Network Monitoring

Using the latest software applications and tools, our network monitoring system gives us real-time data on your connection, alerting us of any outages, disruptions, degradations, or anomalies. This allows us to proactively engage your service provider on your behalf so that services can be restored more smoothly and efficiently.

Maintenance

Provided on a monthly basis, our preventative maintenance keeps your local desktops fast and smooth-running, minimizing downtime and additional costs on your end. Our maintenance services include but are not limited to: applying authorized patches and updates as well as checking and clearing both log and temporary files.

Engineers

Dedicated onsite engineer

Some companies will need more support than others, with our dedicated onsite engineers, you’re guaranteed daily support with technical expertise readily available. Experienced, qualified, and highly skilled, the engineers we provide possess good interpersonal communication skills and are proactive, organized, analytical, and flexible. They will handle the installation and repair of your business’s hardware, software, and peripherals, as well as oversee and maintain your network and its assets. This includes handling desktop & laptop-related incidents, service requests, and connectivity issues. Overall, they will see to it that your entire network system is fast, efficient, and cost-effective.

Hot swap engineer

Should our engineer be unavailable, we have a replacement ready for coverage onsite 8×5 with remote support 24/7. Don’t you worry, we’ve got you covered. Business as usual.